We are the owner of and this is our website. These are our legal terms, including our:
Terms of Sale, and Returns Policy - which you agree to when you place an order through this website; and
We may change any of these terms at any time by updating this web page.
If you have any questions about our legal terms, please contact us.
Licence. We grant you a limited licence to use this website.
Breach. We may cancel your licence if you breach any of these terms.
Framing. You may not frame this website.
Capacity. You agree to these terms on the basis that you have the capacity to visit this website.
Accurate information. You promise that you will give this website only accurate information.
Ownership. We or our third party licencors own all rights in this website.
Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.
Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.
Own risk. You use this website at your own risk and we make no warranties about it.
Indemnity. You indemnify us against any liability related to your use of this website.
Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.
Indirect damages. We will never be responsible for any indirect damages.
1. Purpose. This policy describes the way we handle your personal information.
2. Personal information. Personal information includes information we collect: on submission when you place an order; and automatically when you visit this website.
3. Acceptance. You may not order any of our goods if you do not accept this policy.
4. Collected on submission. We collect your contact details and delivery address when you place an order.
5. Collected automatically. We collect your Internet usage information when you visit this website.
6. Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
7. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
8. Use. We may use your personal information to fulfil our obligations to you.
9. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you.
10. Disclosure. We may disclose personal information to third parties if required for legal reasons.
11. Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders.
12. Retention. We will only retain your personal information for as long as is necessary.
13. Transfer. We may transfer your personal information outside South Africa to a foreign country.
14. Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us.
Terms and conditions of Supply
1. DEFINITIONS AND INTERPRETATION
1.1 The definitions and rules of interpretation in this condition shall apply in these conditions.
Company: Kogita Secret Pty Ltd;
Conditions: these Terms and Conditions of Supply;
Contract: any agreement between the Company and the Customer for the sale of Goods;
Customer: the person, firm or company who purchases the Goods from the Company;
Goods: any goods sold by the Company to the Customer;
Working day: any day other than a Saturday, Sunday, Bank Holiday or Statutory Holiday in South Africa.
1.2 A reference to a particular law is a reference to that law in force taking account of any amendment, extension, application or re-enactment including any subordinate legislation.
1.3 Any reference to "parties" means the parties to the Contract and "party" shall be construed accordingly.
1.4 Words in the singular include the plural and in the plural, include the singular.
1.5 A reference to one gender includes a reference to the other gender.
1.6 Condition headings do not affect the interpretation of these Conditions.
2. APPLICATION OF TERMS
2.1 Subject to any variation under Condition
2.3, the Contract shall be on these Conditions to the exclusion of all other terms and conditions
2.2 No terms or conditions referred to the Customer's purchase order shall form part of the Contract simply as a result of such document being referred to in the purchase order.
2.3 These Conditions apply to the sale of all Goods by the Company and any variation to these Conditions shall have no effect unless expressly agreed in writing and signed by a duly authorised director or officer of the Company. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this Condition 2.3 shall exclude or limit the Company's liability for fraudulent misrepresentation.
2.4 Each written purchase order or acceptance of a quotation for Goods by the Customer from the Company shall be deemed to be an agreement by the Customer to purchase Goods subject to these Conditions. Any order which does not have a valid purchase order number, bill to address and ship to address shall not be accepted by the Company.
2.5 No order placed by the Customer shall bind the Company until the Customer’s order has been accepted by the Company in writing, or by supplying the Goods to the Customer.
2.6 Any quotation is given on the basis that no Contract shall come into existence until the Company has accepted the Customer’s order pursuant to Condition 2.5 above. Any quotation is valid for a period of 30 days only from its date (unless otherwise specified), provided that the Company has not previously withdrawn it.
2.7 The Customer warrants that:
(a) it is properly authorised to purchase the Goods;
(b) it will provide the Company upon request with a valid authorisation to purchase the Goods;
(c) it will notify the Company immediately in writing if its authorisation to purchase the Goods is revoked, suspended or amended.
2.8 No order placed by the Customer which has been accepted by the Company pursuant to Condition 2.5 may be cancelled, varied, or deferred by the Customer, (in whole or in part) except with the agreement in writing of the Company and subject to the payment of any corresponding costs incurred by the Company.
3.1 The quantity and description of the Goods shall be as set out in the Company's quotation.
3.2 The Company may affect minor modifications to the specification of the Goods (including their packaging) without the Customer’s approval in order to comply with any applicable safety or statutory requirements, or to effect enhancements to the Goods.
3.3 Subject to the provisions of Condition 10.1, the Customer shall be solely responsible for ensuring the suitability of any Goods for any specific purpose.
4.1 Unless otherwise agreed in writing by the Company, delivery of the Goods shall take effect upon dispatch of the Goods to the Customer.
4.2 Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. The Customer must examine the Goods upon delivery and within 3 working days thereafter notify the Company in writing of any defects. In default the Customer will be deemed to have examined and accepted the Goods.
4.3 If for any reason the Customer fails to take or accept delivery of any or all of the Goods, or the Company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or import authorisations:
(a) risk in the Goods shall pass to the Customer; and
(b) the Company may store the Goods until delivery, whereupon the Customer shall be liable for all related costs and expenses (including storage, additional delivery charges and insurance)
4.4 The Company may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.
No claim for non-delivery of the Goods shall be entertained unless the Company receives written notice of the non-delivery within 5 days of the time that the Goods would ordinarily have been received, in which event the Company’s liability shall be limited to replacing the Goods within a reasonable time, or issuing a credit note.
6. RISK AND TITLE
6.1 Risk of damage to or loss of the Goods shall pass to the Customer upon delivery.
6.2 Title to the Goods shall not pass to the Customer until the Company has received in full all sums due to the Company in respect of the Goods and associated invoiced delivery charges.
6.3 Until title to the Goods has passed to the Customer, the Customer shall:
(a) not remove, deface or obscure any identifying mark or packaging on or relating to such Goods;
(b) maintain such Goods in accordance with the licensed storage conditions and current Good Distribution Practice.
6.4 Until title passes to the Customer, the Company may at any time require the Customer to return the Goods. If the Customer fails to do so promptly, the Company may enter upon any premises where the Goods are stored in order to recover the Goods. Any costs, charges and expenses incurred by the Company in so recovering the Goods (including legal fees) shall be payable by the Customer.
7.1 The price for the Goods shall be the price stated in the quotation, written agreement or contract between the Company and Customer or Company’s list price for the Goods current at the time of receipt of the Customer’s order.
7.2 Unless otherwise agreed in writing by the Company, prices shall be exclusive of Value Added Tax (VAT) which will be charged at the rate applicable at the date of delivery of the Goods.
7.3 Orders with a value of less than R1000.00 (excluding VAT) will incur a small order surcharge of R100.00 to cover the costs of next working day delivery to a regional address.
8.1 The Company shall be entitled to invoice the Customer for the price of the Goods on or at any time after acceptance of the Customer’s order.
8.2 Payment is due within 24 hours of the date of invoice, unless otherwise agreed in writing.
8.3 The time of payment shall be of the essence of the Contract.
8.4 No payment shall be deemed to have been received until the Company has received cleared funds. If a Customer’s cheque is returned unpaid to the Company, the Customer shall reimburse the Company for any bank charges incurred by the Company.
8.5 The Customer shall make all payments due under the Contract in full without any deduction.
8.6 Any failure by the Customer to pay the Company by the due date shall entitle the Company, without limiting any other remedy available to the Company:
(a) to charge interest at the rate of eight percent (8%) per annum above Bank of base rate from time to time calculated on a daily basis until payment in full is made, in accordance with the Late Payment of Commercial Debts (Interest) Act ;
(b) to charge the Customer for any costs incurred by the Company in the course of collecting outstanding monies due to the Company from the Customer;
(c) to set off any amount owed by the Company to the Customer against any amount owed by the Customer to the Company on any account whatsoever;
(d) to immediately terminate the Contract, or suspend or cancel the further delivery of any Goods supplied by the Company;
8.7 All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.
The Company warrants that upon delivery the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and if the Goods do not conform to the applicable warranties the Company shall replace the Goods; or issue a credit note for the Goods.
10. LIMITATION OF LIABILITY
10.1 Other than as provided in Condition 9 above and in Section 12 of the Sale of Goods Act 1979, all conditions, warranties and liabilities whatsoever whether express or implied, statutory or otherwise, are hereby expressly excluded and the Company shall be under no liability whatsoever for any loss or damage of whatsoever kind, howsoever caused or arising, including any direct, indirect or consequential loss or damage, lost profits, loss of use or other economic loss, provided that nothing herein contained shall be construed so as to exclude or limit the liability of the Company:
(a) for death or personal injury caused by the Company's negligence;
(b) for any matter for which it would be illegal for the Company to exclude (or limit) or attempt to exclude (or limit) its liability; or
(c) for fraud or fraudulent misrepresentation.
10.2 The Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of the Contract shall be limited to the Contract price.
10.3 The provisions of this Condition 10 which exclude or limit the liability of the Company shall also be deemed to exclude or limit the liability of the Company’s directors, employees, agents and subcontractors.
The Customer shall hold the Company harmless and keep the Company fully and promptly indemnified against all direct, indirect or consequential liabilities to the extent that any such liabilities arise directly or indirectly from the Customer's fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract.
12. ADDITIONAL EXPORT TERMS
12.1 In these Conditions “Incoterms 2010” means the international rules for the interpretation of credit terms at the International Chamber of Commerce as in force at the date when the Contract arises. Unless the context otherwise requires, any term or expression which is defined here or given a particular meaning by the provisions of Incoterms 2010 shall have the same meaning in these Conditions.
12.2 Where the Goods are to be resold outside the United Kingdom, the Customer shall be responsible for notifying the Company at the time that the Customer’s order is placed of any legislation or regulations in the country of destination which may affect the resale of the Goods, including any legislation or regulations governing the packaging and labelling of the Goods.
12.3 The Customer shall be responsible for complying with any legislation or regulations governing the Goods and the importation of the Goods into the country of destination and for the payment of any duties on the Goods. The Contract shall be subject to the procurement by the Customer at the Customer’s own expense of any authorisations required for the import of the Goods. Failure to obtain any such documents shall not entitle the Customer to cancel the Contract.
12.4 Unless otherwise agreed in writing, the Goods shall be delivered Ex Works the Company’s place of business. The Company shall be under no obligation to give the Customer the notice relating to insurance mentioned under Section 32(3) of the Sale of Goods Act 1979.
The parties agree that each party will maintain the confidentiality of any information which has been designated as or which could reasonably be supposed to be confidential and shall not disseminate it to any third party without the disclosing party’s prior written consent, save that this obligation shall not apply to any such confidential information that either party has a duty (whether legal or otherwise) to communicate or that is in the public domain or is already in the receiving party’s possession through no fault of the receiving party.
The Company may assign the Contract or any part of it to any person, firm or company.
15. FORCE MAJEURE
The Company reserves the right to defer, reduce or cancel the delivery of Goods ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in conducting its business due to circumstances beyond its reasonable control, including Acts of God, governmental, or local authority actions, acts, restrictions, regulations, by-laws, prohibitions or measures of any kind, war, sabotage, insurrection, civil disturbance or requisition or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, accident, import or export regulations or embargoes, restraints or delays affecting carriers or any inability or delay in obtaining supply of adequate or suitable materials.
The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by South African law and the parties submit to the non-exclusive jurisdiction of the South African courts. Jurisdiction, you consent to the jurisdiction of the Magistrate’s Court.
17. RETURN OF GOODS
17.1 In the event that the Customer requests to return the Goods and the Goods are not defective, the Company shall be under no obligation to accept the return unless the reason for the return is an error on the Company’s part. 17.2 Kogita Secret will provide a refund to a customer in accordance with the South African National Consumer Protection Act, when there is proof of purchase, under the following circumstances: If the goods are faulty The goods are not as described by Kogita Secret The goods are unable to be used for their intended purpose The goods do not meet a reasonably expected level of quality The product had expired at the time of purchase, or could not be used reasonably in the time remaining. 17.3 Customers are not legally entitled to a refund if: They change their mind or no longer want the goods If they cause the fault i.e. find the products not to their palatable taste and convenience They find the item cheaper elsewhere Kogita Secret will cover the cost of freight of returned items where the mistake has been ours. If by any circumstance Kogita Secret agrees to a refund whereby the customer has made the error postage to return the item will be paid for by customer. Delivery cost will be deducted from the refund amount if the Delivery policy is not met after the product/order return request. Refunds must be given in the form of original payment. Refunds and exchanges are given at the purchase price. Returns must be requested within 7 days of receiving the order. Accepted return must then be received by Kogita Secret within 7 days of Return Request approval. 17.4 For the avoidance of doubt, unless defective, the returns of Goods as detailed in Conditions 17.2 and 17.3 must be unused, undamaged and in the original undamaged packaging.
All Goods are individually assessed before being authorised for return.